Shipping & Deliveries

Shipping and Delivery Policy for Dream Rug Thank you for choosing Dream Rug! We are committed to providing you with a smooth and efficient shipping experience. Please review our Shipping and Delivery Policy to understand how we handle shipping and delivery of your purchased rugs. Order Processing Time 1.1. Our team at Dream Rug aims to process and ship all orders within 24 hours of receiving them during regular business days (Monday to Friday, excluding public holidays). 1.2. Please note that in some cases, due to unforeseen circumstances such as high order volumes or delays beyond our control, order processing may take longer. Rest assured that we will make every effort to ship your order as quickly as possible. Shipping Methods 2.1. We utilize reputable shipping carriers to ensure safe and timely delivery of your rugs. The available shipping methods will be displayed during the checkout process. 2.2. Shipping methods may vary based on your location and the size and weight of the purchased item(s). Shipping Costs 3.1. Shipping costs are calculated based on the destination, size, weight, and shipping method selected during checkout. 3.2. The shipping cost will be displayed before you complete your order so that you can review and approve the total amount before proceeding with payment. Estimated Delivery Time 4.1. The estimated delivery time will depend on your location and the selected shipping method. 4.2. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery. Delayed or Undelivered Items 5.1. While we strive to deliver your rugs within the estimated time frame, delays may occur due to factors beyond our control, such as weather conditions, transportation issues, or other unforeseen circumstances. 5.2. In the event of any significant delay or issues with delivery, we will do our best to keep you informed and work towards resolving the situation promptly. International Shipping 6.1. Dream Rug offers international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and may vary depending on the country's regulations. Address Accuracy 7.1. Please ensure that you provide accurate and complete shipping information during the checkout process. Dream Rug will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer. Shipping Insurance 8.1. To safeguard your purchase, all shipments are automatically insured against damage or loss during transit. Changes to the Shipping and Delivery Policy 9.1. Dream Rug reserves the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Contact Information If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at: Email: info@dreamrug.co.uk By shopping with Dream Rug, you acknowledge that you have read, understood, and agreed to the terms and conditions of our Shipping and Delivery Policy.